Lighted Security Vests Now Required

by Ashley Rhodes 9. April 2020 16:47

Due to a previous OSHA incident, we are implementing the use of new lighted safety vests to improve visibility and safety while you’re at a U.S. Xpress facility. We have already been shipping vests to Dedicated sites, but now that we have received the entire pool of vests for disbursement, they will also be distributed, free of charge, at all of our terminals.

Please pick up your safety vest from a nearby terminal or Dedicated location at your earliest convenience.

Thanks for your cooperation and for helping us keep everyone safe.



Facemasks 101: How to Use and Make Cloth Face Coverings

by Ashley Rhodes 9. April 2020 14:59

As you know, the White House and Centers for Disease Control (CDC) have recommended that everyone wear a face covering while outside the home, particularly in places where it is difficult to maintain social distancing. As an essential worker who is outside of the home every day, this is more relevant to you than anyone.

While medical-grade N95 facemasks are intended to keep the wearer from contracting the virus, those masks are reserved across the country for healthcare workers. Cloth face coverings are different, but, especially since they are available to us, they are just as important. Though they can’t stop you from contracting COVID-19, they are meant to protect the people around you from the virus if you are already infected but do not have symptoms.

When wearing a cloth face covering, it should:

  • fit snugly but comfortably against the side of the face.
  • be secured with ties or ear loops.
  • include multiple layers of fabric.
  • allow for breathing without restriction.
  • be able to be laundered and machine dried without damage or change to shape.

Making a cloth facemask is easy and can be done with a number of everyday objects. The CDC outlines a few methods of making your own mask ( and shows the Surgeon General Jerome Adams demonstrating it in a video (

We know how important it is that you’re delivering essential goods to millions of people across the country every day. To help keep you safe during this time, we strongly encourage you to try making and using cloth face coverings while you’re outside of the cab. You’re keeping everyone going, so your health is more important than ever. Thank you for all that you do.



Essential Worker Verification Letter

by Ashley Rhodes 8. April 2020 13:34

More and more cities and states are going on lock-down as the threat of COVID-19 grows in the United States, meaning only “essential workers” are permitted to be out on the roads. As truck drivers, your job is essential, especially during this time of crisis. If you’re in an area that has gone on lock-down, you may be stopped at a checkpoint and asked for verification.

To help keep you safe by cutting down on the exchange of paper, we have made this letter digital. In the case that you’re stopped, just pull it up on your phone and show it to the official. It is available on U.S Xpressway ( and our COVID-19 landing page (   

As always, thanks for driving with us and for putting in so much hard work day-in and day-out to help keep this country running. Stay safe, stay healthy, and know that we’re here for you through all of this. 



Professional Driver James Waldo Is Retiring.

by Ashley Rhodes 7. April 2020 17:30

In 1972, James Waldo, known to his friends and U.S. Xpress family as Waldo, hopped in a truck to start driving for Clyde Fuller at Southwest Motor Freight. His first Fleet Manager was U.S. Xpress Co-Founder, Max Fuller. Shortly after Max opened the doors of U.S. Xpress with Pat Quinn in 1985, Waldo joined him, becoming a U.S. Xpress driver in 1988.

Max still speaks of him highly saying, “Over my years in the trucking industry, I learned more from Waldo than I could have ever expected – not only about trucking, but also about the importance of diligence, professionalism, and compassion. If we had more people like him, this industry would be much easier. You can always depend on him to get the job done, with no complaints, just so he could go on to the next one. In 1972, I got to give Waldo his driving road test and, shortly after, be his direct supervisor. Back then, he ran from Chattanooga to Fresno, CA on a weekly basis as a team, but it took several co-drivers to keep up the pace that he kept. I’m so thankful he came to U.S. Xpress when the opportunity came along. He is the most memorable driver of my lifetime and I will forever consider him a friend. Waldo, thanks for what you have done over the years in supporting our family and companies.  You will be missed.”

At 78 years old, Waldo has been a truck driver for over 60 years, logging over 3 million safe miles for U.S. Xpress. He is the epitome of a Professional Driver. But what we’ll miss most is his attitude. Ask any driver, customer, or office employee who has had contact with him and some of the first words you’ll hear are humble, professional, dependable, courteous and respectful, to name a few. Whether it’s keeping a positive attitude, or lending a helping hand, Waldo’s hard work and dedication speak for themselves.

Much like his father, President & CEO Eric Fuller, the third generation of Fullers who got to work with Waldo, only had good things to say: “Waldo has always been a pleasure to work with. I hate to see him go, but no one deserves a calm, comfortable retirement as much as he does.”

Over the years it is impossible to say how many people other Mr. Waldo has talked with while out on the road. All we know is he has never once received a complaint or had a negative word reported against him. Customers see him as U.S. Xpress – an honor we will always strive to uphold. 

In the words of Chief Operating Officer Matt Herndon, “Mr. Waldo is well known for representing U.S. Xpress in the best possible light. I couldn’t be happier to have had him as part of the fleet in the short time I have been here. His diligence is something we will always remember and be able to look up to for years to come.”



Pay Increases for OTR Teams and Dedicated Students

by Ashley Rhodes 7. April 2020 13:57

Even in the midst of COVID-19, we are still working to improve and grow our business in an initiative to offer best-in-class service offerings. As part of that initiative, we’re increasing pay for some of our excellent drivers on both OTR and Dedicated accounts.

Over the Road

The demand for OTR Team service is growing rapidly in today's "next-day delivery" marketplace. To meet that demand, we need to continue growing our OTR Teams fleet by ensuring drivers have an incentive to sign on. So, March 30th, they got a raise:

·         Team Drivers are now making an additional $0.06 per mile split.


·         With this addition, they have the ability to make up to $0.80 per mile split, with their Utilization Bonus.


·         $0.80 per mile split for OTR Team Drivers is one of the highest pay rates in the country.



With our Dedicated service offering out-performing many of our peers, and now making up 42% of our fleet, we’re also looking into how we can take this service offering to the next level. We want to continue to grow our Dedicated fleet, which means we need more drivers. Along with offering better-than-ever Dedicated training, we’re incentivizing Student Drivers to join the Dedicated fleet by offering them a raise as well:

·         Student Drivers on the Dollar Tree, Family Dollar, or Dollar General account are now making an additional $30/day.


·         This increase allows them to make $100/day.


If you’re interested in switching to be an OTR Team Driver, wish to join our Dedicated fleet, o rhave any questions about these changes, please contact your Fleet Manager and they’ll point you in the right direction.

As always, thanks for driving with U.S. Xpress. No matter which route you’re driving, now more than ever, you’re making a huge impact on this country. None of us would have the goods we desperately need during this time without your dedication and hard work. Thank you for taking care of us all. 



Taking Temperatures at All U.S. Xpress Facilities

by Ashley Rhodes 6. April 2020 16:18

Due to the continuing spread of COVID-19, we are taking an additional precautionary measure recommended by the Centers for Disease Control (CDC) to help keep you, other U.S. Xpress employees, and our customers safe and healthy. Starting soon, when you enter any U.S. Xpress facility, someone will take your temperature using an infrared thermometer along with gloves, masks, and sanitizer to prevent any potential contact. 

If your temperature reads 100.4 degrees or above, you will not be allowed in the facility and should contact your HR Business Partner immediately. We are aware that a temperature doesn’t necessarily indicate COVID-19, so if you have a temperature, your HR Business Partner will work with you on a case-by-case basis to determine your options. An available HR Business Partner can be reached by dialing 1-844-879-7737, option 7.

This additional precaution is being put into place to help keep everyone as safe and healthy as possible. But we need your help too. If you test positive for COVID-19, whether you have a temperature or not, please self-report to your HR Business Partner or manager immediately.

Thank you for your cooperation and for everything you’re doing for our country in this time of need. Your hard work and dedication are inspiring, and we couldn’t be happier to have each and every one of you on our team. We’re here for you and we’re confident that we’ll all get through this together. 



Here’s the Right Way to Clean Your DriverTech Unit.

by Ashley Rhodes 6. April 2020 14:08

At times like these, you know the importance of disinfecting everything around you, especially things you touch frequently. Other than your phone, your steering wheel, and your door handles, one thing you’re always touching is your DriverTech unit.

As a piece of tech equipment, getting it wet to sanitize it can be risky. But cleaning it is actually pretty easy. Just follow these steps:

  • Power down the unit.
  • Use finger pressure only to wipe from the top-left over to the top-right with a small amount of soap and water on a microfiber cloth. Never oversaturate the cloth. It shouldn’t be dripping.
  • Continue the process row-by-row until the bottom-right is reached. Always swipe from left to right moving in a downward progression.
  • Clean out next to the bezel using light pressure to get the corners.
  • Wipe the unit down with a dry microfiber cloth, then you’re all done.  

It’s as easy as that. But please remember one important thing:


Thanks for taking care of your equipment and, as always, for your hard work, especially in this time of need.



Learn About Our Telemedicine PhysicianNow Health Benefits.

by Ashley Rhodes 5. April 2020 15:20

In times like these, health is more important than anything. If you’re not feeling well, try using Telemedicine PhysicianNow. It’s a 24/7 service that provides access to board-certified doctors by mobile app, online video, or telephone. It is easy to use, available anytime, accessible anywhere, and even covered by your U.S. Xpress medical plan.

Keep in mind, doctors cannot diagnose you with COVID-19 through this service. But if you are feeling flu-like symptoms, they may be able to help point you in the right direction.


There are 3 ways to sign up to use Telemedicine PhysicianNow if you are on a medical plan with U.S. Xpress.

1.       Online: Visit and log in to BlueAccess. Click on the Manage Your Health tab and select PhysicianNow. Be sure to have your BlueCross Member ID card handy.

2.       By phone: Call 1-888-283-6691. You’ll need your BlueCross Member ID card to answer your member information.

3.       Through the app: Search for PhysicianNow (one word) in the Apple App Store or Google Play and download the app. Set up a password and complete a short medical history about you and your dependents (spouses and dependents over age 18 will need to set up their own accounts).


For your safety and that of others, if you think you have COVID-19, or are showing severe flu-like symptoms, self-report to your manager or HR Business Partner immediately.

Thank you for your hard work even though such difficult times. Please stay safe, stay healthy, and know how grateful we are to have you on our team.



Help Maintain Your Mental Health With Our Employee Assistance Program

by Ashley Rhodes 4. April 2020 14:16

Our Employee Assistance Program (EAP), is designed to help you lead a happier, more productive life by maintaining your mental health. Through the program, you have access to unlimited online and phone support 24/7, anywhere in the world. It allows you to:

·     Connect to Licensed Professional Counselors who can help with things like:

o   Stress, depression, anxiety

o   Relationship issues, divorce

o   Job stress, work conflicts

o   Family and parenting

o   problems

o   Anger, grief and loss

o   And more

·      Visit a Licensed Professional Counselor 3 times at no additional cost to you. Keep in mind, though these are usually face-to-face visits, they will most likely be held virtually until the COVID-19 outbreak has passed.

·      Access multi-lingual, medically certified crisis management professionals around the world through a state-of-the-art global response operations center.

We know times like these can be stressful, scary, and sad. Just remember that even while you’re out on the road, you’re not alone. Millions of people are feeling the same way, and millions of people are seeking help. If you think you could benefit from talking to someone too, we encourage you to do so.

To get connected to a Licensed Professional Counselor or get information on other medical assistance regarding your mental health, call 1-800-854-1446 or visit

We appreciate everything you’re doing for everyone in the country in this uncertain time. Staying diligent and positive through times like these can be difficult, but just remember, we’re all in this together, and together, we’ll all get through this.



Our New Cleaning Crew Has Been Hard at Work.

by Ashley Rhodes 3. April 2020 15:20

Our newly appointed cleaning team, headed up by the Queen of Clean herself, Director of Driver Services Lynn Quintero, has been hard at work over the past week. To help protect you from the spread of COVID-19, they have already put a plan into place to ramp up precautions across U.S. Xpress facilities, and it’s all starting to unfold. As of today, Friday, April 3rd:


·      All Dedicated locations have cleaning supplies on site that you can use while on the premises.

·      Gloves have been shipped to terminals and Dedicated locations. Once they arrive, everyone inside the facilities will be required to wear them at all times.

·      Masks have been ordered and will be distributed to all terminals and Dedicated locations. The White House and the Center for Disease Control (CDC) have recommended wearing masks whenever you’re in public. Even if you’re not showing symptoms, you could have COVID-19. If that’s the case, wearing masks helps prevent you from spreading the virus to others. Until you can get a mask, a bandana or handkerchief can be a good option.

·         55-gallon drums of disinfectant and hand sanitizer have been ordered for terminal locations so you can refill your in-cab supply before heading back out on the road.

·      Customers have been contacted to ensure their on-site facilities, if any, are being cleaned regularly throughout the day.


Our team is continuing to do everything they can to help provide you with everything you need to stay safe and healthy while you’re out on the road. But cleaning is just half the battle. Social distancing is also vital in stopping the spread of the virus. Please continue to take breaks in your cab and stay away from other people as much as possible.


If you have any questions or suggestions about our cleaning efforts, feel free to reach out to Lynn at


This isn’t an easy time to be a truck driver. But everything you’re doing during this time is more important than ever. Thank you for your hard work and for keeping our country running. Stay safe, stay healthy, and remember we’re in this together.




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